What is DTMF?
In this post: What is DTMF? Dual Tone Multi-Frequency (DTMF) is a technology that allows telephone callers to communicate with automated programs by pressing number
In this post: What is DTMF? Dual Tone Multi-Frequency (DTMF) is a technology that allows telephone callers to communicate with automated programs by pressing number
In this post: Most of us use consumer cloud services like Spotify and Google Drive every day. These tools are convenient, reliable, and enable us
A robust and adaptable cloud call center solution is an essential tool for any customer service operation. But – not all solutions are built equally!
Call center software is a big investment. It’s not just money; a new platform takes time to set up and can radically change how you
SMS messaging is one of the great under-used customer service tools. Everyone understands it. Everyone can access it. It’s rock-bottom cheap compared with taking a
In our last post on pre-emptive contact center services we made the case for… well, that. Pre-emptive services mean lower costs, fewer calls and better
The modern call center is awash with incredibly sophisticated technology. In fact, ‘lack of tech’ is hardly ever the problem these days. You might even