Tag: call center

What is VIP call routing

What is VIP call routing

VIP call routing, also known as VIP routing or priority-based routing, is a telephony system that prioritizes incoming calls based on predefined criteria. It’s a

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conformance

What is Conformance?

In this post: ·   Why does Conformance Matter? ·   How to Calculate Conformance ·   Three Ways to Improve Conformance Rates Conformance measures

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utilization

What is Utilization?

In this post: ·   Why do Contact Centers Measure Utilization? ·   How to Calculate Occupancy ·   How does Utilization Differ from Occupancy?

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