What is a Call Center Script?
In this post: Contact centers are an integral link between companies and their customers, so it’s vital to maintain the highest possible level of customer
In this post: Contact centers are an integral link between companies and their customers, so it’s vital to maintain the highest possible level of customer
Call management software helps contact centers run smoothly and successfully. But not all tools are built the same. And the functionality the one you use
In this post: In an increasingly digital world, customers have more choices than ever when to interact with businesses. But despite the rise in the
In this post: What is Contact Center as a Service? Contact Center as a Service (CCaaS) refers to software packages that contain everything a business
In this post: · Why do Contact Centers Measure Utilization? · How to Calculate Occupancy · How does Utilization Differ from Occupancy?
On any given day, call center traffic will fluctuate. Call volumes usually peak at the same time each day, which is referred to as “peak
In this post: What is a Voice User Interface? Voice User Interface examples What is the purpose of a Voice User Interface? How does a
What is the active waiting calls metric? Active and waiting calls is a metric that measures how well teams handle call volumes in real-time. It
In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How
In this this post: What is a knowledge base? What features does knowledge base software have? What are the benefits of a knowledge base? Creating