In this post: Effective customer relationship management (CRM) is crucial for any business that wants to scale and succeed. The modern-day customer is more informed
Virtual call center software enables contact centers to manage customer interactions from various channels cost-effectively and efficiently. Some organizations have their in-house contact centers, while
Creating the right customer experience for clients requires the support of strong call center solutions, which sometimes falls short. Nothing compares to the frustration of
Over the past few years, cloud computing has exploded across all industries. Businesses that used to invest heavily in their own IT infrastructure are increasingly
In this post: What problems do call center silos create? What causes call center silos? How to solve the call center silo problem Imagine a
In this post: What is SaaS? What sets SaaS apart? How does SaaS add value to CX? CX strategies that SaaS makes possible What is
Modern contact center software has many benefits. Cloud-based tools let you access data anywhere (enabling virtual contact center), integrate your systems with other tools, and
A cloud contact center is a customer service operation that uses diverse software solutions to manage customer interactions. This is the main alternative to physical
Find out everything you need to know about Business Continuity Planning. Prepare for every eventuality!
The modern call center is awash with incredibly sophisticated technology. In fact, ‘lack of tech’ is hardly ever the problem these days. You might even
