If you’re thinking about a career change, you might want to consider becoming a software developer. It’s been a booming section of the employment market
VoIP is a voice-over-internet protocol technology that allows you to make phone calls over the internet. Telecom companies typically provide VoIP services. Choosing the right
In this post: What can be included in Platform as a Service? How would a call center use PaaS? How is PaaS different from IaaS
Your contact center – no matter how large – has a place in the cloud. Sure, it can be daunting to make the leap. It’s
Everyone wants to move services to the cloud. It’s a cloud bonanza. And it’s cloud-based ACD systems which offer some of the biggest gains for
Adopting cloud call center infrastructure should be straightforward. But, when a business chooses the wrong vendor, they can get trapped with a solution that limits call quality
How do you feel about your business’s legacy systems? Is it a big weight you’re dragging around? Or the faithful old steam engine driving your
