What is a Call Center Script?
In this post: Contact centers are an integral link between companies and their customers, so it’s vital to maintain the highest possible level of customer
In this post: Contact centers are an integral link between companies and their customers, so it’s vital to maintain the highest possible level of customer
Effective leaders are essential for any successful business. Call center managers have one hell of a challenge sometimes, and it’s a challenge to keep a
Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help. To be fully effective,
Running a contact center often feels like a balancing act. You have to juggle great (and speedy!) service while ensuring agents aren’t overworked. Misjudge this
Workforce Management (WFM) is a set of business processes that contact centers use to ensure that staff can work in a cost-effective way. This includes
First Contact Resolution (FCR) is a metric that every inbound contact center should keep in mind. FCR records the number of calls (or other kinds
I went to the landing page for the Call and Contact Center Expo and the first thing I saw was footage from last year. It
What would you learn if you could get inside your customers’ heads? If you knew what they love about your products and call center services…