What is Employee Satisfaction?
Employee Satisfaction (ESat) is a metric which measures how happy employees are in their job. This metric will generally track factors including: Want more articles
Employee Satisfaction (ESat) is a metric which measures how happy employees are in their job. This metric will generally track factors including: Want more articles
Do you want to keep your customers? Then keep your customers happy. You know how important experience is because you’re a customer. And even if
Originality is great. If you have a revolutionary idea for customer service – something nobody else does – I tip my hat to you. But
In this post: Customer Satisfaction Customer Effort Score Customer Churn Rate Net Promoter Score Customer Service Satisfaction You already understand the importance of knowing how
SMS messaging is one of the great under-used customer service tools. Everyone understands it. Everyone can access it. It’s rock-bottom cheap compared with taking a
We all know the term CSat (customer satisfaction), right? If you don’t use it (and you really should), you’ve probably heard about it before. However,
Sometimes Customer Satisfaction (CSat) scores just will not go up. However you tweak your service – revised scripts, new tools, evolving processes – customers still
The right customer at the right time How likely is a business to say: “Nah, we don’t want to actively get feedback from our customers”?
A customer service strategy revolution has been creeping up slowly, and is now upon us. How? Smartphones have quietly changed the rules. The ability to accommodate multiple
Customer satisfaction survey or Net Promoter Score®? What should I use? To be honest we’re not sure, and there seems to be limited consensus anyway.