Here’s Why Computer Telephony Integration Doesn’t Always Solve Your Problem
A Computer Telephony Integration (CTI) system may be ideal for businesses that need to simplify their processes, but it can also have drawbacks. Security, interoperability,
A Computer Telephony Integration (CTI) system may be ideal for businesses that need to simplify their processes, but it can also have drawbacks. Security, interoperability,
CTI stands for Computer Telephony Integration or Computer Telephone Integration. In practice, CTI means ‘computerizing’ or ‘automating’ some part of a phone call. The purpose