Do you remember this from your teenage years: you’d leave a gig late at night, get out your smartphone and try to order an Uber, but… oh no! They’re on...
Read More
In this post: What is speech recognition?Speech recognition terminologyIs speech recognition a dated term?Why do businesses want voice-based tools?Your (free) guide to contact center automation What is speech recognition? What is speech recognition...
Read More
Post summary: The cornerstone of customer loyalty is great service. Automate wherever you can and focus on pleasing customers instead of trapping them. Create a personable brand. People think in terms of...
Read More
What would you learn if you could get inside your customers’ heads? If you knew what they love about your products and call center services… and what they hate… One way or another,...
Read More
One of the most powerful tools in a contact center’s arsenal is the dialer. Not necessarily the dialer itself - that is just one component. But a high-quality dialer deeply...
Read More
Running your contact center operations with a platform like Zendesk is an important step towards embracing the API economy. But if you take this step without moving telephony in the...
Read More
Call Center technology upgrades are often hampered by the same old issues: the high cost of integrating systems, and the need to work within the limited processes those systems offer. In...
Read More
Whilst communications technology has (apparently) come a long way since the 90s, it seems that with caller experiences it is still hit-and-miss. Why do bad customer experiences still happen? The...
Read More
babelforce call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service and contact center tools. No code...
Read More