Tag: customer experience

call center coaching

What is Call Center Coaching?

Call center coaching is a quality management tool that offers agents feedback, examples, and performance assessments in order to improve their performance and wellbeing. When

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Automatic Callback

What is an Automatic Callback?

Who enjoys calling a company and waiting forever on hold?  No one!  Absolutely everybody hates wasting their time this way.   Automatic callback, (AKA “virtual queuing”)

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