Why Outbound Call Center Services Are Essential to Great Support
In this post: The rise of outbound call center services What made outbound services available to every business? Do customers really expect outbound call center
In this post: The rise of outbound call center services What made outbound services available to every business? Do customers really expect outbound call center
Every business is striving for more automation. But here’s the problem – ‘more automation’ is a bit of a vague goal. Contact centers in particular
Outbound calling has a bad rep. Many people think of it as a tool mainly used in cold sales calls and – even worse –
Post summary: A 2% increase in retention has the same impact as a 10% cut in costs A surprising proportion of churning customers can be