customer retention automation | babelforce – The No-Code Contact Center Platform

Tag: customer retention automation

April 1, 2021 No Comments

Every business is striving for more automation. But here’s the problem – ‘more automation’ is a bit of a vague goal. Contact centers in particular

March 18, 2021 No Comments

Outbound calling has a bad rep. Many people think of it as a tool mainly used in cold sales calls and – even worse –

August 6, 2020 No Comments

Post summary: A 2% increase in retention has the same impact as a 10% cut in costs A surprising proportion of churning customers can be