It’s Time Your IVR System Got a Second Chance
August 16, 2019
In a recent post, I said that a good IVR system is more than a barrier to live agents. It’s the reason callers don’t need a live agent. It’s a simple...
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customer service Tag
Can Callers Come to Love Your IVR?
July 5, 2019
IVR is probably one of your most useful pieces of tech. It saves money, it shrinks call queues and it saves agents from some of the most boring jobs. And yet…...
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Personalized Call Routing – What’s Really Stopping You
June 14, 2019
Customers want a personalized service that you can only offer with better call routing. So what are the obstacles, and how do you overcome them? Most areas of your business collect...
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Make Debt Recovery Simple
January 19, 2018
Now that we have seen that an integrated dialer can not only bring sales acceleration activity thanks to a higher quantity of outbound call, it can also help increase your...
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What are the Benefits of Automating Sales Calls
March 24, 2017
Business is all about relationships; in sales, relationship management is everything. Whether it's nurturing leads or checking in with existing accounts, success depends on having the right dialog, with the right...
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Customer Service Leaders Interview | Boris of Remix
October 13, 2016
babelforce call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service and contact center tools. No code...
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