Customers want a personalized service that you can only offer with better call routing. So what are the obstacles, and how do you overcome them? Most areas of your business collect...
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Now that we have seen that an integrated dialer can not only bring sales acceleration activity thanks to a higher quantity of outbound call, it can also help increase your...
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Business is all about relationships; in sales, relationship management is everything. Whether it's nurturing leads or checking in with existing accounts, success depends on having the right dialog, with the right...
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babelforce call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service and contact center tools. No code...
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