Tag: customer service

Automatic Callback

What is an Automatic Callback?

Who enjoys calling a company and waiting forever on hold?  No one!  Absolutely everybody hates wasting their time this way.   Automatic callback, (AKA “virtual queuing”)

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cloud contact center

What is a Cloud Contact Center?

A cloud contact center is a customer service operation that uses diverse software solutions to manage customer interactions.  This is the main alternative to physical

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Voice of the Customer

What is Voice of the Customer?

Modern customers notoriously high service expectations. And I’ll bet your business is keen to meet those expectations, right? But… what exactly do customers want? What

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