What is an Automatic Callback?
Who enjoys calling a company and waiting forever on hold? No one! Absolutely everybody hates wasting their time this way. Automatic callback, (AKA “virtual queuing”)
Who enjoys calling a company and waiting forever on hold? No one! Absolutely everybody hates wasting their time this way. Automatic callback, (AKA “virtual queuing”)
A cloud contact center is a customer service operation that uses diverse software solutions to manage customer interactions. This is the main alternative to physical
Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help. To be fully effective,
Customers now use a large and growing number of channels to communicate with businesses. In theory, anything that makes life easier for customers is a
Customer journey mapping is one of those phrases that everyone has heard. Even if you’re not involved in creating journey maps, you probably know the
Customer experience has a significant impact on your brand. In fact, customer experience is your brand. Getting it right means customers who’ll stick with you,
In this post: Why are calls blocked? What do blocked calls mean for your contact center? What does that do to customer experience? How is
Modern customers notoriously high service expectations. And I’ll bet your business is keen to meet those expectations, right? But… what exactly do customers want? What
Once upon a time, setting up customer services meant providing a phone number. And maybe a postal address for actual paper letters. For a
You already track your team’s performance. But every so often you should do yourself a big favor and shake up the call center KPIs your