What is a Call Center Script?
In this post: Contact centers are an integral link between companies and their customers, so it’s vital to maintain the highest possible level of customer
In this post: Contact centers are an integral link between companies and their customers, so it’s vital to maintain the highest possible level of customer
Your contact center is one of the main ways people interact with your company. The experience customers have when they call has a huge influence
Call center blockage is when a business’s communication channels are unable to take new incoming contact. This typically occurs during busy periods when all available
A contact center might receive thousands of calls every single day. Some of those calls are from customers with very specific questions or requests, while
Starting or expanding a call center isn’t easy or cheap. You have to find office space, hire new recruits, and then train them to get
Whilst the term ‘call center queue’ may be foreign to you, you’ve most probably been held in one before. If you contact a call center
Call centers are always looking for ways to improve the customer experience while increasing efficiency. One of the most effective ways to do this is
In this post: What is revenue per call? How to calculate revenue per call? How to use revenue per call How to improve revenue per
On any given day, call center traffic will fluctuate. Call volumes usually peak at the same time each day, which is referred to as “peak
In this post: What is cost per call? How to calculate Cost per call What does cost per call tell you? 4 ways to cut