No API Integration in Your Call Center? You’re Basically Banning Collaboration.
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
Post summary: Practically every call center uses CRM software, but few get the most from it Well-integrated CRM is the cornerstone of the most revolutionary
Many different things can happen during a phone call to a support hotline: messages played and recorded, SMS messages triggered, calls routed, caller selections, lookups in
Many businesses are not aware of how much easier it is now to offer global contact center services. There is far more flexibility at your
Often you need to route and reroute calls dynamically. For example, if your babelforce users include sales or general office staff, then often they can
Recording calls has for decades presented one of the biggest challenges for businesses. Call recording touches on so many other business requirements – so it
Data integration is still an elusive business. Why is it still difficult to join up calls with your other core business solutions? CRMs, Helpdesks, KPI