No API Integration in Your Call Center? You’re Basically Banning Collaboration.
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
You know the basics: working on Customer Experience (CX) leads to more revenue, improved customer loyalty and cost savings. CX is so important that brands
Put all the functionality of the babelforce platform right at the heart of your Freshdesk customer support software. At babelforce, we just love to integrate.
Let’s talk about integrated systems, and how the best in the business automate call scheduling. My work takes me to a lot of call centers,
Every year we ask hundreds of CIOs a simple but important question: How can you be sure that your technology strategy is right for customer
When a business begins a relationship with a cloud service provider, large data migrations are typically among the first tasks they have to deal with.
Call center process expert Pierce Buckley spoke with Graham Robson of CloudSET about how SLA management helps leaders understand their SLA data and turn it
Running your contact center operations with a platform like Zendesk is an important step towards embracing the API economy. But if you take this step
Call Center technology upgrades are often hampered by the same old issues: the high cost of integrating systems, and the need to work within the
Sitel and babelforce have teamed up to help fast-growing companies scale personnel and processes with minimal effort. Rapid business growth presents companies with numerous complex