You know the basics: working on Customer Experience (CX) leads to more revenue, improved customer loyalty and cost savings. CX is so important that brands
Put all the functionality of the babelforce platform right at the heart of your Freshdesk customer support software. At babelforce, we just love to integrate.
Call center process expert Pierce Buckley spoke with Graham Robson of CloudSET about how SLA management helps leaders understand their SLA data and turn it
Running your contact center operations with a platform like Zendesk is an important step towards embracing the API economy. But if you take this step