What is IVR
May 21, 2019
Interactive Voice Response (IVR) is a technology that allows callers to interact with an automated voice service. Using either speech or the dial pad of their phone, callers make selections...
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ivr Tag
What is the Full Cost of Bad Customer Experience?
November 9, 2016
Whilst communications technology has (apparently) come a long way since the 90s, it seems that with caller experiences it is still hit-and-miss. Why do bad customer experiences still happen? The...
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What Do People Want From Multichannel Customer Service?
May 26, 2016
Self-service or the human touch? The research suggests that the answer is not one or the other, but maybe “both”. Better still, “it depends”. As usual in customer service, the world...
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What is IVR Technology?
April 8, 2016
The telecoms world is a multiple offender when it comes to acronyms: SIP, RTP, PBX, ACD - the list goes on. One which is very commonly used is IVR (Interactive...
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Streamlined Support with Automated SMS and IVR
January 22, 2016
A high volume of support calls to agents in your contact center is costly, and often inefficient, especially when a large number of the requests are about relatively simple queries...
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