Omnichannel vs. Multichannel: How And Why You’ll Switch.
Once upon a time, setting up customer services meant providing a phone number. And maybe a postal address for actual paper letters. For a
Once upon a time, setting up customer services meant providing a phone number. And maybe a postal address for actual paper letters. For a
Automatic call distribution is the practice of directing incoming phone calls to available agents. This is handled by an Automated Call Distributor (ACD) which can