Omnichannel vs. Multichannel: How And Why You’ll Switch.
Once upon a time, setting up customer services meant providing a phone number. And maybe a postal address for actual paper letters. For a
Once upon a time, setting up customer services meant providing a phone number. And maybe a postal address for actual paper letters. For a
True story: I was about to start an 18-hour multi-transfer plane journey when I noticed a suspicious transaction on my banking app. I contacted the
This is the second instalment in our list of call center best practices. Ready to make a tangible difference to your business’s CX? Good –
It takes a lot of skill to run a call center well. You have to manage people, manage tech and manage processes. And some contact
The smartphone has given young consumers access to support and services via multiple channels, the ability to switch channels quickly, and 24/7 reachability. Here are
A customer service strategy revolution has been creeping up slowly, and is now upon us. How? Smartphones have quietly changed the rules. The ability to accommodate multiple
If you want to have telephones, mobiles and SIP softphones on tablets or other computers all working together, then you would probably be looking for
For most organizations that sell products or customer services that are higher value, the sale will involve a person. This remains the case regardless of