What is Net Promoter Score?
Net Promoter Score (NPS) measures the proportion of people who say they would recommend a brand vs. passives and detractors. It’s a customer satisfaction and
Net Promoter Score (NPS) measures the proportion of people who say they would recommend a brand vs. passives and detractors. It’s a customer satisfaction and
In this post: Customer Satisfaction Customer Effort Score Customer Churn Rate Net Promoter Score Customer Service Satisfaction You already understand the importance of knowing how
We all know the term CSat (customer satisfaction), right? If you don’t use it (and you really should), you’ve probably heard about it before. However,