Wouldn’t it be great if the senior decision makers in your team had the ability to design and build new customer services? They’d be able
Let’s talk about integrated systems, and how the best in the business automate call scheduling. My work takes me to a lot of call centers,
Every year we ask hundreds of CIOs a simple but important question: How can you be sure that your technology strategy is right for customer
Running your contact center operations with a platform like Zendesk is an important step towards embracing the API economy. But if you take this step
Call Center technology upgrades are often hampered by the same old issues: the high cost of integrating systems, and the need to work within the
Sitel and babelforce have teamed up to help fast-growing companies scale personnel and processes with minimal effort. Rapid business growth presents companies with numerous complex
Caller experiences are often broken – the research is clear on this. People complain frequently about the same issues: waiting too long, transfers and low
No-code process automation allows babelforce contact centers to offer truly omnichannel services. By simplifying difficult call actions and data integration, automating core contact center processes
