5 Businesses Strategies You Should Steal Today
Originality is great. If you have a revolutionary idea for customer service – something nobody else does – I tip my hat to you. But
Originality is great. If you have a revolutionary idea for customer service – something nobody else does – I tip my hat to you. But
Recovering overdue payments is not the most glamorous part of doing business. There’s no denying that it can be awkward, and changes the dynamic between
Every year we ask hundreds of CIOs a simple but important question: How can you be sure that your technology strategy is right for customer
Network optimization and the right device setup results in high quality audio for calls. This is essential – you cannot sell or serve through noise.
Automatic Call Distributor (ACD) is becoming outdated as a term in the telecommunications and contact center industry. In this piece we will briefly compare its
No-code process automation allows babelforce contact centers to offer truly omnichannel services. By simplifying difficult call actions and data integration, automating core contact center processes
Plenty of buzzwords and acronyms are thrown around in the customer contact space: omnichannel, multi-channel, silos, VoC. One which is hard to ignore these days,
Self-service or the human touch? The research suggests that the answer is not one or the other, but maybe “both”. Better still, “it depends”. As
Customer satisfaction survey or Net Promoter Score®? What should I use? To be honest we’re not sure, and there seems to be limited consensus anyway.
Many different things can happen during a phone call to a support hotline: messages played and recorded, SMS messages triggered, calls routed, caller selections, lookups in