Call center coaching is a quality management tool that offers agents feedback, examples, and performance assessments in order to improve their performance and wellbeing. When
Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help. To be fully effective,
The coronavirus pandemic forced many call centers to switch to a work-from-home model. If yours was one of them, you know that while many agents
What’s not to like about virtual call centers? They’re cheap to set up, let you scale quickly, and agents love them. And best of all
