Cloud Contact Center: The Customer Experience Optimizer
Plenty of buzzwords and acronyms are thrown around in the customer contact space: omnichannel, multi-channel, silos, VoC. One which is hard to ignore these days,
Plenty of buzzwords and acronyms are thrown around in the customer contact space: omnichannel, multi-channel, silos, VoC. One which is hard to ignore these days,
Many different things can happen during a phone call to a support hotline: messages played and recorded, SMS messages triggered, calls routed, caller selections, lookups in
Data integration is still an elusive business. Why is it still difficult to join up calls with your other core business solutions? CRMs, Helpdesks, KPI