Here’s How Contact Centers Are Lowering Customer Acquisition Cost
Customer Acquisition Cost is a key target for businesses. It also happens to be one area where outbound or blended contact centers can have a
Customer Acquisition Cost is a key target for businesses. It also happens to be one area where outbound or blended contact centers can have a
One of the most powerful tools in a contact center’s arsenal is the dialer. Not necessarily the dialer itself – that is just one component.
In this post: What is lead enrichment? Why businesses use lead enrichment What kind of data should you use? Where can you find that data?
Sales acceleration – is it as important as they say? Absolutely. Is it as complicated as they say? Not necessarily… but it does require the
Sales acceleration is about making every part of the sales processes faster. The sales function of any company involves numerous complex interactions and systems. A sales
In this post: What is a dialer? A dialer is an automated system that places calls to customers, from an outbound call center or a