How Does Adopting Contact Center Self-Service Get You $7.91?
Self-service support seems too good to be true. First, it saves you money (by helping customers to help themselves). Second, customers actually want to access
Self-service support seems too good to be true. First, it saves you money (by helping customers to help themselves). Second, customers actually want to access
Picture the scene. I’m standing in a (pre-lockdown) queue at a store. Ahead of me, a teenage boy is standing with his mother. ‘It costs