How Does Adopting Contact Center Self-Service Get You $7.91?
Self-service support seems too good to be true. First, it saves you money (by helping customers to help themselves). Second, customers actually want to access
Self-service support seems too good to be true. First, it saves you money (by helping customers to help themselves). Second, customers actually want to access
Do you remember this from your teenage years: you’d leave a gig late at night, get out your smartphone and try to order an Uber,
There are always new trends in the contact center. New tech, new strategies and – of course – plenty of ways to adapt to a
Call deflection is nothing new. You’ve probably been thinking about it… forever. But perhaps it’s become a bigger issue recently? Your contact center can handle
IVR is probably one of your most useful pieces of tech. It saves money, it shrinks call queues and it saves agents from some of