Why Do Call Center Systems and Teams Get Siloed?
With traditional call center software solutions, the agents tended to be on totally different systems to the other employees. New system architecture and philosophies are
With traditional call center software solutions, the agents tended to be on totally different systems to the other employees. New system architecture and philosophies are
Network optimization and the right device setup results in high quality audio for calls. This is essential – you cannot sell or serve through noise.
Phone systems are usually a mixed bag. Your business probably has lots of deskphones, mobiles and other phone devices in active use. Any business that
Recording calls has for decades presented one of the biggest challenges for businesses. Call recording touches on so many other business requirements – so it
If you want to have telephones, mobiles and SIP softphones on tablets or other computers all working together, then you would probably be looking for