Virtual call center software enables contact centers to manage customer interactions from various channels cost-effectively and efficiently. Some organizations have their in-house contact centers, while
The coronavirus pandemic forced many call centers to switch to a work-from-home model. If yours was one of them, you know that while many agents
What’s not to like about virtual call centers? They’re cheap to set up, let you scale quickly, and agents love them. And best of all
I recently had to remind a person under 25 that I grew up without a cell phone. There was only a landline and it didn’t
