Adopting cloud call center infrastructure should be straightforward. But, when a business chooses the wrong vendor, they can get trapped with a solution that limits call quality and flexibility. So let's look at the...
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Large businesses have certain requirements when it comes to their call handling processes. Implementing new teams of customer support or sales agents, or expanding existing ones, often involves: A significant call...
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Phone systems are usually a mixed bag. Your business probably has lots of deskphones, mobiles and other phone devices in active use. Any business that grows and has employees with...
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What is VoIP? At the most basic level, VoIP can be described as the general term for making and receiving phone calls over the internet. Below we’ll talk about how...
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Getting high call quality is not something that just happens on its own. We help all sorts of companies to optimize their voice telephone quality and reliability: whether you have only one office...
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