Instantly connect with customers directly from your CRM using an integrated Click-to-Call solution.
Remove the barriers to fast, efficient customer service
Click-to-call solutions let you make outbound calls directly from your CRM, without manually dialing numbers or leaving the application. With just one click, you can connect to your customer, meaning you can resolve issues faster and ultimately, provide a superior customer experience.
Speed is essential in the world of customer service and click-to-call is the ideal solution for busy contact centers that need to make a high volume of outbound calls.
When every second counts, click-to-call helps you make the most of your time and resources. Book your personal demo today to see how it works.
Integrate your systems for a seamless experience
babelforce’s click-to-call solution integrates with your existing CRM. This allows you to continue using the same tools, without switching applications to make a call.
It also lets you log all calls made and received within your CRM. As a result, you can keep track of your customer interactions and ensure that nothing falls through the cracks. With the added benefit of features like call recording and call monitoring, you can also quality-check your customer service and ensure that your agents are always meeting expectations.
Give your agents context for every call
With click-to-call, your agents have all the information they need about each customer right in front of them, allowing them to deliver a more personalized, efficient service. No more fumbling around for account details or trying to remember what was said in the last call — everything is right there at their fingertips.
If an agent needs to transfer a call, they can do so without having to explain the context of the call to the new agent. This ensures your customers always receive a consistent experience, no matter who they speak to.
Click-to-Call — the ultimate efficiency booster.
Time is of the essence in customer service. With click-to-call, you can speed up the process of reaching your customers without sacrificing quality of service. Talk to us today to learn more about integrating this time-saving solution into your contact center.