Use Cases

Use Cases

cloud call center

Cloud Contact Center

Virtual Contact Center
Business Continuity
Legacy Integrations
VoIP Telephony

conversational AI

Conversational AI

Text to speech
Customer intent recognition
Conversational self-service
Speech to text

customizable routing

Customizable Routing

Skills-based routing
Offer VIP services
Supercharge FCR
Service personalization

service personalization

Service Personalization

KYC – Know Your Customer
Cross-channel journey
Proactive contact
Context-driven dialogues

No-Code development

No-Code Development

Conversational AI
Callback from IVR
Automated messaging
Frictionless hand-over

Automated outbound

Automated Outbound Calling

Virtual queuing
Automated retention
Contact recycling
Click-to-dial calling

inbound communication

Inbound Communication

2-Way messaging
Conversational AI
Virtual queuing
Know Your Customer

cloud call center (8)

Automated Self-service

Continuous improvement
Fully automated workflows
Flexible customer services
Optimize agents’ time

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