Add Magic:

How to auto schedule outbound calls in Freshdesk

Learn how your lists of contacts and leads can be dynamically updated in order to schedule outbound calls effortlessly and to connect with your agents. Also whatever data you want will appear in real-time so that the agent has it to hand for the outbound call.

 

What you’ll need:

  • Embedded babelConnect app
  • babelforce outbound connector

 

All the agent has to do is select the campaign and start it. The babelConnect app will start looking to see how many calls it needs to make in order to get a connection and find one of the leads available.