Facts about the contact center software market that VCs often don't know

Facts about the contact center software market that VCs often don’t know

Facts about the contact center software market that VCs often don't know

The contact center software market is the hottest enterprise software market to invest in.

Here’s why:

1. Large market size –

The contact center interaction software market is over 3x the size of the global CRM market (everything from Salesforce to smaller CRMs like Pipedrive)

It’s a $120 billion market just for the software part, which excludes separate components like:
– $900 billion in agent salaries
– $1.3 trillion telecoms market

2. Exciting exit opportunities –

In every innovation cycle, new players take over a slightly larger piece of the pie.

And then there’s a consolidation phase where older incumbents invest in or buy some of those companies that come out of it.

In every cycle, billion-dollar entrants (who achieve a billion dollars in sales in about 10 to 15 years) are bought up for anything between $500M and $5B.

In fact, one of our partners was bought last week for $6.2 billion.

So it’s one of the most exciting exit spaces in the investing world.

Because of huge investments, there are huge advancements in this industry.

For example:

At @babelforce, we are a heavily venture-backed company.

We are helping large enterprises with projects like deploying AI within their contact center in a few weeks. (Back in the 2000s, that could easily take up to a year!).

These days, if you’re a contact center manager you must look carefully at your future software portfolio.

Many of those products will be the market leaders in a few years, given the amount of investment.

If you’re an investor, you must keep an eye on the extraordinary investment opportunities in this industry.

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