How Whatsapp Can Improve Your CX

WhatsApp is a powerful channel for CX.

4 reasons why:

1. It has over 2 Billion users, and astonishingly 70% of them use it every day, which is unparalleled compared to other channels.

2. Push notifications are on by default on WhatsApp, so the response time is really fast.

3. You can send rich media such as contracts, give them a “yes/no” button, and have a quick interaction to close the contract.

4. It’s user-friendly because the users don’t have to switch to a new interface like your in-app chat.

Do you use WhatsApp to interact with your customers?

 

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