No Code Development vs Configuring Tool Settings
“What’s the difference between configuring settings on a bunch of tools and No-Code development?”
You can set up your Outlook or Gmail to have your signature appear below every email, but that’s not No-Code development.
No-Code development for a contact center is about developing an algorithm to solve a complex problem.
Let’s take the example of setting up the email processes for a 100-1000 people contact center.
You’d want to:
– Automatically understand and categorize the emails based on customers’ issues.
– Check the availability of your agents.
– Send it to the ones who have the right skills for it.
To do this, you’d usually have to start a huge IT project and build an algorithm for it.
But thanks to No-Code, you can now do that without coding or juggling with a bunch of tools.