“How the hell can I execute CX projects with different departments blocking me?”
Here’s how I’ve seen the mega-successful movers going about it:
1. Think algorithmically:
The difference between a wow-CX and a meh-CX is thinking of every interaction and data flow in terms of algorithms.
2. Use No-Code:
Today, you can build algorithms without starting huge IT projects. You can have your process folks build it using No-Code.
3. Build an MVP:
- Get the go-ahead to build a minimum viable version of the thing that you want
- Build it in 2 weeks (with minimal resources and No-Code)
- Present it to the management
- Then figure out how to make it go live in 6-12 weeks