What skill sets do you need to use the new automation capabilities?
You no longer need development skills to build things in the contact center.
With the advent of No-Code development, you don’t necessarily need to start a software project to build something.
People who are really successful now have these 2 skill sets that enable them to use the latest automation capabilities:
They draw out their vision on the whiteboard without being concerned about the obstacles they might face.
2. Process-oriented thinking
They get a sense of fulfillment from looking deep into processes and solving them.
I often meet people who are using our product in conjunction with other products, who’ve built out a use case that we had never thought of.
– They are fearless enough to think of something that’s never been done before.
– They get a sense of joy from the craft of process mapping and building something new.
What are some qualities you admire in the people who bring new things to the table?