Recording tags and control in Zoho CRM
The video shows you communication magic that you can achieve inside Zoho CRM. It explains how you can set up tags and recording control for outbound calls in babelforce so that agents logged into Zoho CRM account can add meta data to the recordings during the calls.
What you’ll need:
You can use this functionality for any process you have with call recordings, i.e. to track feedbacks/complaints, for a contract change or a financial advice given, etc.