Add Magic:

How to add SMS to ticket in Zendesk

It’s simple to add SMS automations using babelforce!


In this video you will learn how to control how SMS received can be put into Zendesk tickets automatically in whatever way you want.


What you’ll need:

  • babelforce event which will fire for the SMS received
  • babelforce action which will write a ticket
  • a trigger in between


That’s it!


When the end-user sends an SMS, you’ll get the message as a ticket in Zendesk.