“Automating business calls with IVR call bots helps reduce agent handling time and move the manual routine processes to automation. Babelforce also increases business revenues by retaining big parties and freeing up customer care automatically as per the business needs.”
Call center voicebot AI
Automate 90% of repetitive customer service tasks
Make your agents’ day with a VoiceBot that does more than talk. Handle high call volumes with less stress, and with reduced wait times. This is AI that has your back.
Save 800 hours per month
Hear it in action:


Customer service automation
Handle massive call volumes without a drop in service quality
babelforce lightens the load on your agents by automating tasks before, during and after every call.
Whole interactions
Automate entire phone interactions so your callers can get simple queries resolved instantly. We’re talking profile updates, information requests, and even industry-specific interactions like meter reading submissions.
Repetitive tasks
Automate 90% of repetitive customer service tasks and make sure your agents are never distracted again. babelforce handles busywork like admin, dialling and customer look-up so your staff can focus on the conversation.
Zendesk automation
Your VoiceBot finds out the reason for calling and puts it on a Zendesk ticket with other customer information. When the agent joins the call, all the contextual information they need is already on the screen.
Call routing
Natural Language Understanding is our VoiceBot’s special ability; it understands intent statements like ‘I want to update my insurance policy’ and routes the call directly to the best-fit agent.
Call transcription
Sometimes you need a record of an interaction for QA purposes. babelforce provides that, and stores the transcript on the interaction’s Zendesk ticket for easy retrieval.
VoiceBot success story
Energy company supercharges efficiency with automation
800h
Saved per month
€500k
Annual savings
80%
Of calls fully or partially automated
35s
Reduction to Average Handle Time
Upgrade to VoiceBot IVR
Give every caller an express lane to exactly what they need
This is Martha. She’s the most important person in the world.
Because she’s just phoned your business.
So obviously, you don’t want to give her
an experience like this…
What if you could give her what she wants instantly?
Remember, 90% of consumers
become repeat customers if
the experience is good.
And that means behind the scenes, you need to replace this...
With this. No more frustration. Just immediate solutions.
VoiceBot AI for Zendesk
A virtual teammate that actually pulls its weight
Automated phone lines are dumb. There, we said it. Our VoiceBot is more than a voice. It’s a Zendesk-integrated call center AI that talks to customers, understands their needs, and liberates agents from the tedium of repetitive manual work.
Composable workflow builder
Adapt to whatever comes your way
Build a better CX
Create, test and improve any customer journey with a versatile builder. No coding required.
Scale effortlessly
Flexibly update your workflows, and deliver outstanding service no matter how fast you grow.
Defeat uncertainty
Respond to shifting expectations with unprecedented agility. That's composability.
babelforce has been named a Cool Vendor in the 2023 Gartner Cool Vendors™ in Composable Customer Engagement Platforms report.
What others say about us
BG
Bharat G.
Software Engineer
Professional product for adding automation to enterprise contact centres
Oct 22, 2022
RM
Ralf M.
Babelforce takes us to the next level of customer communication
Feb 22, 2024
“We are using Zendesk in our organisation and have been on the saerch for a phone system which cooperates in the best way with Zendesk. Babelforce fills all the needs we have in regards to Zendesk and offers even more valuable solutions to drive and grow our business. We are very impressed by the possible solutions Babelfore can offer.”
BC
Ben C.
Global Head of CCI Outbound & Planning
First Class Service Provider with Personalised Support
Nov 17, 2023
“Babelforce has given us flexibility and control over how we work with our phone setup, whether for inbound or outbound calls. It easily integrates with our ticketing system and the support we have received for additional requests or product development, along with general questions, has always been great.”
DF
Diana F.
Excellent and flexible software
Nov 28, 2023
I love that it is so easy to use and handle! The software works on no-code base, therefore you don’t need to be a pro to set it up. Also, you get all the support you need. I love the amazing tools it comes with, such as integrating it into other systems like Zendesk, SAP and so on!
AN
Anonymous
Computer & Network Security
Covers all the bases
Nov 08, 2023
Bableforce is a one stop shop when it comes to a telephony service. With their support, we have created an easy to manage system that is perfectly integrated with Zendesk. The support team is great and always happy to help, even with a smile.
Book your demo today
We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:
- Show you key features designed to make your agents’ lives easier
- Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
- Assess your requirements and recommend your ideal babelforce use case
- Answer any questions you might have!