How to improve experience for
customers and agents with automation

Banner babelforce + Awaken

Watch our 45 minute recorded webinar and discover how to improve contact center experience for both your agents and customers. Pierce Buckley, CEO of babelforce and Simon Black, CEO of Awaken Intelligence cover the business benefits and practicalities of doing both and how automation can help.

  • Replace IVR with conversational AI and automation
  • Give agents real-time active guidance
  • Integrate all agent actions with your other systems
Pierce Buckley

Pierce Buckley

CEO & Co-founder - babelforce
Pierce has over 20 years creating CX journeys using integration and automation in the contact center

Simon Black

Simon Black

CEO - Awaken
Simon is an established senior executive with over 20 years’ experience in the software industry