
What is a Blended Contact Center?
In a blended contact center, agents can take incoming calls and make outgoing calls as well. That’s different from an inbound contact center which focuses
In a blended contact center, agents can take incoming calls and make outgoing calls as well. That’s different from an inbound contact center which focuses
Customer Effort Score (CES) gauges the amount of perceived work a customer has to put into dealing with your company. That can include the effort
Do you want to keep your customers? Then keep your customers happy. You know how important experience is because you’re a customer. And even if
Net Promoter Score (NPS) measures the proportion of people who say they would recommend a brand vs. passives and detractors. It’s a customer satisfaction and
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