babelforce – The No-Code Contact Center Platform

Moving your contact center to the cloud ?

Make it easy for customers. And easy for agents.

Every contact center faces barriers to acquisition, sales and retention.
With automation you’ll tear those barriers down.

Sales

Automated Outbound Dialing
Red flag retention
Sales acceleration
Call List Compilation
Rapid Lead Response
Real-time Data Prompts
Automated Call Rescheduling

Services

VIP routing
Personalized Service
Configurable IVR
IVR and SMS automation
Zero Waiting
Client Onboarding
Custom KPI Dashboards

Move your contact center to the cloud

Webinars

AWS Call Center Integration

Inbound routing / Webinars

Whiteboard your ideal contact center – Book a slot with an expert

Webinars

What is a Blended Contact Center?

January 26, 2021

In a blended contact center, agents can take incoming calls and make outgoing calls as well. That’s different from an inbound contact center which focuses

What is Customer Effort Score?

January 19, 2021

Customer Effort Score (CES) gauges the amount of perceived work a customer has to put into dealing with your company. That can include the effort

CSat Scores in the Gutter? Send Them Skywards in 5 Simple Steps

January 14, 2021

Do you want to keep your customers? Then keep your customers happy. You know how important experience is because you’re a customer. And even if

What is Net Promoter Score?

January 12, 2021

Net Promoter Score (NPS) measures the proportion of people who say they would recommend a brand vs. passives and detractors. It’s a customer satisfaction and

Boris Petrov, Head of Customer Service at Remix

“Choosing babelforce has proven to be the right decision. We’ve created a customer experience that is far superior – it’s amazing. babelforce offers you pretty much anything you can imagine to fulfill your customer service needs.“