CCaaS for Zendesk
Run your entire call center from Zendesk & boost efficiency 40%+
Connect your Zendesk to enterprise-telephony and auto-populate tickets with details from voice interactions. Make context-driven service effortless.
Customer satisfaction is what we do
Instant context for every call
The moment a call connects, babelforce creates or updates the Zendesk ticket with everything your agent needs – caller ID, profile details, reason for calling, and key information gathered by voice AI during the queue.
So when the call begins, they can see who’s calling, why they’re calling, and what’s happened before – all without manual work.
That efficiency boost is worth €1 million a year per 50 agents.
The Best Voice Platform for Zendesk
01 Premium inbound voice
Handle inbound calls at scale with telephony that works like part of your Zendesk. babelforce connects you to a global network – 40 carriers and 300 providers available worldwide – giving every customer clear, reliable calls and consistent service quality.
02 Click-to-dial from tickets
Handle inbound calls at scale with telephony that works like part of your Zendesk. babelforce connects you to a global network – 40 carriers and 300 providers available worldwide – giving every customer clear, reliable calls and consistent service quality.
03 One effortless interface
Handle inbound calls at scale with telephony that works like part of your Zendesk. babelforce connects you to a global network – 40 carriers and 300 providers available worldwide – giving every customer clear, reliable calls and consistent service quality.
Success Story
Stadtwerke Hamm’s modernized customer service
- Full agent transparency
- Higher sales from better interactions
- Lower call volume via automation
- Faster, more reliable customer response
“We looked at our statistics and saw that our sales levels got better and the response from our customers also got better.”
Digital Platform Advisor Stadtwerke Hamm
Give Your AI Agents a Voice
Automate 80%+ of your customer interactions
Reuse Zendesk workflows as voice flows without rebuilding
Personalize interactions using your backend data
Zendesk’s AI Agents are already revolutionizing customer support in text channels.
And now, AI Agents have a voice.
For the first time, the most autonomous
AI-powered bots in CX can offer GenAI-enhanced service – over the phone.
Voice is the most commonly used, yet least-automated service channel. But now, you can change that with babelforce+Zendesk AI Agents.
Zendesk’s AI Agents are already revolutionizing customer support in text channels.
And now, AI Agents have a voice.
For the first time, the most autonomous
AI-powered bots in CX can offer GenAI-enhanced service – over the phone.
Voice is the most commonly used, yet least-automated service channel. But now, you can change that with babelforce+Zendesk AI Agents.
Automate 80%+ of your customer interactions
Reuse Zendesk workflows as voice flows without rebuilding
Personalize interactions using your backend data
Connecting Zendesk and Voice with powerful automations
Book your demo today
We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do.
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