Zendesk

Zendesk Integrations

Zendesk is a helpdesk ticketing system for better customer service

 

“babelforce integrates telephone, IVR, contact center with all other channels so that you can manage everything in Zendesk.”

babelforce provides out-of-the-box two-way Zendesk integration.

What you can do with Zendesk together with babelforce:

  1. Agents receive calls and SMS with all data in Zendesk tickets
  2. The customer data is sent to the agent with the call
  3. Agents can click-to-call customers from directly within Zendesk
  4. Agents can send SMS directly from Zendesk
  5. Your team members can manage their availability directly in Zendesk
  6. Agent availability is available for all channels: web, chat, social, calls
  7. You can offer chat and calls on your website based on real agent availability
  8. You can dynamically decide when to offer a calls based on your business rules
  9. When agents are not available, callers are offered phone call-back or voicemail
  10. Add any IVR automatic phone services that you need
  11. You can add international telephony routing
  12. Route calls to agent groups based on skills, data and your business rules
  13. Use outsourced agents who directly work on tickets that you get updated in Zendesk
  14. Get access to all the babelforce partner integrations and tools

“Because we’re all customers and if our days were full of great experiences, well, that would just be a better way to live.”

 

Zendesk builds cloud software for better customer service, bringing companies and their customers closer together. With Zendesk, companies engage directly and openly with customers, building more meaningful customer relationships that last a lifetime. More than 40,000 customers use Zendesk to provide service to more than 300 million people worldwide. Founded in 2007 and based in San Francisco, Zendesk has offices in seven countries and funding from Charles River Ventures, Benchmark, GGV Capital, Index Ventures, Matrix Partners and Redpoint Ventures.

Learn more at www.zendesk.com

 

“We applaud any business that sets their sights beyond simple brand loyalty, and instead makes the shift toward customer relationships. It takes a ton of work, but it’s worth it.”

– Mikkel Svane, CEO Zendesk

If you are new to Zendesk, then sign-up for a free trial here:

Sign up for Zendesk

 

And to get started with babelforce and the Zendesk integration:

Start babelforce trial

 

If you have any questions, we’re here for you:

Contact us