Crunch Time – How Do CS Leaders Face a Crisis?

Unforeseen events can flip your entire customer service operation on its head. What’s your next move? 

Watch CS experts discuss real stories from CS crisis points. How did they respond, what were the quick wins – and what strategies did they live to regret!

babelforce’s own Julian Hertzog discusses the following with Sam Collin of Kustomer:

Julian Hertzog - W1en

Julian Hertzog

Account Executive EMEA

Sam Collins

Sam Collin

Enterprise Account Executive