A grocery chain has become the first in the UK to remove self-service checkouts from most of its stores following customer feedback. This is the
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babelforce Named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Composable Customer Engagement Platforms report
Cool Vendor™ Acknowledges Innovative, Impactful, and Intriguing Brands Berlin-based customer experience (CX) platform babelforce is thrilled to announce their recognition as a Gartner Cool Vendor
Burnout. According to a recent report by Gallup, 76% of workers will experience burnout at some point in their job. But for call centers, burnout
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When it comes to personal service, human agents are best. But for the 75% of a typical interaction that’s just routine processes? Leave it to the machines.