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Call Center Software for Global Brands
Talk to your customers in the channels they choose.
Add automation anywhere in their journey with sophisticated and intuitive software for your call center.
See the rewards for yourself.
“We’ve created a customer experience that is far superior – it’s amazing. babelforce offers you pretty much anything you can imagine to fulfill your customer service needs.”
Remix
Head of Customer Service
“babelforce is very easy to use. Anyone who wants to make a positive impact on customer experience will be very happy with babelforce.”
Emesa
Innovation Manager
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Perspectives
The economy might be ablaze, but your customers don’t need to get burned!
There has been a trend over the last decade to nominate the current year “the worst ever”. Divisive politics play a part, as well as
Integrated auto dialer
Maximized efficiency through Call Center ACD
Nothing kills call center inefficiency more than when calls get sent to the wrong place. When this happens, your business (and customers) waste a ton
No-Code automation
Why Does the Best Automation… Happen Behind the Scenes?
Traveling for work recently I booked, checked in, and checked out of a hotel without speaking to a single member of staff. This is not
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When it comes to personal service, human agents are best. But for the 75% of a typical interaction that’s just routine processes? Leave it to the machines.
- Deploy over 70 languages in Conversational AI
- Automate up to 90% of tasks
- Go live in under 8 weeks
- Reach net benefit of €5 million per 50 agents