Make customer service easy. Make growth easy.
Experience the #1 most flexible platform for enterprise contact centers.
We run conversations for global brands
Do your conversations delight your customers?
Provide the experiences they really want.
Quickly.
Easily.
Quickly.
Easily.
Talk to your customers in the channels they choose. Add self-service and automation anywhere in their journey. See the rewards for yourself.
A payback period of 3 months
An ROI of 150%
Cut cost-to-serve by a third
"We’ve created a customer experience that is far superior – it’s amazing. babelforce offers you pretty much anything you can imagine to fulfill your customer service needs."
Remix
Head of Customer Service
"We love the product and the support is outstanding. Whenever we're trying something new, the team at babelforce is there to help."
Expondo
Head of Customer Experience
"babelforce is very easy to use. Anyone who wants to make a positive impact on customer experience will be very happy with babelforce."
Emesa
Innovation Manager
The right tools for your industry
e-commerce
Insurance
Travel
Technology
Utilities
BPO
Finance
Telco
Want to know more?
Add self-service and automation to any conversation
Offer multichannel service out of the box
Create flexible customer journeys with ease
Inbound call center
21 Call Center KPIs for Complete Performance Visibility
You already track your team’s performance. But every so often you should do yourself a big favor and shake up the call center KPIs your
July 29, 2021
Explainer
What is Expected Wait Time? (EWT)
Expected Wait Time (EWT) is the length of time a customer has to wait in the queue before an agent answers. However, it’s not quite
July 28, 2021
Inbound call center
Call Routing – How to Get Customers Where They Need to Be
In this post: Refresher! What is call routing? The BIG call routing benefits are… How to personalize with dynamic routing Is dynamic call routing good
July 22, 2021
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