Make customer service easy.
Make growth easy.
Transform your service with the most flexible platform for enterprise contact centers.
Automate, and focus on what matters
babelforce empowers you to free agents from repetitive (and boring!) tasks.
Streamline their workflows and let them focus on providing truly outstanding customer service.
See the rewards for yourself.
Integrate systems. Connect people.
When information arrives in the right place at the right time, you can do something amazing for your customers.
You can make them feel like the experience was crafted just for them.
“We’ve created a customer experience that is far superior – it’s amazing. babelforce offers you pretty much anything you can imagine to fulfill your customer service needs.”
Remix
Head of Customer Service
“babelforce is very easy to use. Anyone who wants to make a positive impact on customer experience will be very happy with babelforce.”
Emesa
Innovation Manager
Explore call center software for your industry
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Add self-service and automation to any conversation
Offer multichannel service out of the box
Create flexible customer journeys with ease
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News
Why are businesses still investing in IVR systems?
If you follow customer service trends, you’ll notice that even though consumers consistently report low satisfaction with the technology, the market for IVR systems continues
Perspectives
The economy might be ablaze, but your customers don’t need to get burned!
There has been a trend over the last decade to nominate the current year “the worst ever”. Divisive politics play a part, as well as
Integrated auto dialer
Maximized efficiency through Call Center ACD
Nothing kills call center efficiency more than when calls get sent to the wrong place. When this happens, your business (and customers) waste a ton
Our partners
It's time to get started
When it comes to personal service, human agents are best. But for the 75% of a typical interaction that’s just routine processes? Leave it to the machines.
- Deploy over 70 languages in Conversational AI
- Automate up to 90% of tasks
- Go live in under 8 weeks
- Reach net benefit of €5 million per 50 agents