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Transforming CX in the Nordics: babelforce and Complit join forces
  • Articles

Transforming CX in the Nordics: babelforce and Complit join forces

We are excited to announce a strategic partnership with Complit, a Crayon Group ASA company and customer service specialist in the Nordic region. 
CX Festival 2024
  • Articles

CX Fest returns to tear up 172 year old work event rulebook

The festival for customer experience professionals is back this September.
Five facts that show voice is here to stay
  • Articles

Five facts that shows voice is here to stay

The oldest service channel is set to continue gaining relevance over the next decade.
babelforce x neteleven = joining forces to transform customer service with automation
  • Articles

babelforce x neteleven = joining forces to transform customer service with automation

We are delighted to announce our partnership with neteleven, a leading digital transformation specialist.
why customer service leaders should reinvent the wheel 2
  • Articles

Why customer service leaders SHOULD reinvent the wheel

Innovation must take bigger leaps to keep pace with increasing complexity.
What high profile AI blunders can teach us
  • Articles

What high-profile AI blunders can teach us.

It's a good thing AI can't feel embarrassment, or some of them would never show up to work again.
  • Customer Stories

How Orgadata unified global customer service teams

For Orgadata, customer service *is* customer loyalty. To provide global support, they needed a unified system for all teams.
  • eBooks

The VoiceBot AI Cheat Sheet 2024

AI is the most in-demand technology in the world right now. Most businesses assume they could find some kind of value in it – but what?
  • eBooks

4 strategies to get more value from Zendesk

Adopting Zendesk is a massive productivity booster; here's how to get even more from Zendesk.
  • eBooks

Get the guide to babelforce for Zendesk

Everything you need for outstanding customer service on the phone. Right there in your Zendesk.
  • Articles

Will AI take away jobs? Let's hope so.

The demographic shift towards an older global population will make it harder each year to secure staff.
Automating surveys with voicebots
  • Videos

Your VoiceBot collects feedback on itself!

With babelforce you can integrate feedback surveys into VoiceBot interactions, and show the results in Zendesk.
Dominate inbound call peaks with callbacks
  • Videos

Dominate call peaks with callbacks

Turn a deluge into a manageable workload, and link callbacks with Zendesk tickets.
Agent status synchronization
  • Videos

Agent status synchronization

When you change your status in babelforce, it's reflected in other systems like Zendesk. And it's 2-way.
How ratioparts is building a profit center with babelforce
  • Customer Stories

How Ratioparts is building a profit center with babelforce

Gardening and forestry equipment business Ratioparts needed a way to manage seasonal demand peaks in customer service.
How to automate caller authentication
  • Videos

Automating caller authentication

Learn how our platform can automate caller authentication by checking details against information in Zendesk.
Automating where is my order queries
  • Videos

Automating "Where is My Order" Queries

In this video Artam shows you how WISMO queries can be automated by VoiceBot (with a record saved in Zendesk).
what do consumers really think of voicebots
  • Articles

What do consumers really think of VoiceBots?

VoiceBots have a mixed reputation. The technology has advanced a lot. But have consumer opinions?
How Do CS Leaders Face a Crisis?
  • On-demand Webinars

Your customers use Whatsapp... Why doesn't your business?

Is WhatsApp on your radar? More and more companies are embracing WhatsApp as an essential customer service channel.
  • Articles

Customer service automation - how to smash it vs. how to suck at it

80% of customer service organizations will be using AI by the end of next year. Let's talk about what happens when you beat the teething problems...and when you don't.

Book your demo today

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  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
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