babelforce Resources

Find out what babelforce has been up to.

None
Topics
Topics Checkboxes
Resource Categories
Topics
Topics Checkboxes
  • Events
February 24, 2026

CCW 2026, Berlin

Join us in Berlin for the most significant call center event in Europe. Claim your free ticket, meet our team, and discover the CCaaS platform that lets you build voice experiences as easily as digital ones.
  • Articles

The Hidden Costs of Outdated Utility Call Centers

Legacy call centers quietly drain utilities. See the hidden costs – and how modern platforms improve CX, cut waste, and build resilience.
  • Articles

How Leading Utilities Are Transforming their CX with CCaaS

See how water, energy and gas companies are managing call surges with voice automation and smart call routing.
  • Articles

ROI of CCaaS in Utilities

Discover how utilities achieve ROI from CCaaS beyond cost savings – efficiency, resilience, and customer trust with babelforce.
  • Articles

Reducing Call Volumes in Utilities | Practical Fixes

Outages, price changes, weather – utility call surges are inevitable. Learn proven strategies to reduce call volumes and keep service running smoothly.
  • Articles

How Utilities Can Improve Call Centre KPIs

Utilities track endless KPIs – but how do you improve them? Learn how FCR, AHT, CES and more can be boosted with automation and CCaaS.
  • Articles

Why Utilities Struggle to Meet Modern CX Expectations

Customer expectations are rising fast. Learn why utilities lag behind and how CCaaS platforms help close the gap.
  • Articles

How Is Customer Service in Utilities Performing?

See how water, energy, and broadband customer service is performing in 2025, with data from the State of Utilities Customer Service report.
  • Articles

Personalisation at Scale: Can Utilities Deliver It?

Can utilities deliver personalisation at scale? See how CCaaS platforms make tailored, efficient customer service possible.
  • Articles

The Call Filtering Problem In Utilities: From Chaos to Control

How can utility companies separate routine support calls from emergency calls?
  • Articles

Why Utilities Struggle to Meet Modern CX Expectations

Customer expectations are rising fast. Learn why utilities lag behind and what they can do about it.
  • Articles

Legacy Systems in Utilities: Why CX Depends on Modern Platforms

Outdated tech is the silent killer of utilities customer experience.
  • Articles

The human cost of poor service at utilities

Poor utility CX hurts both customers and agents.
  • Articles

Customer service doesn't matter for utilities. True or false?

We work with local and regional utilities companies. Here's why customer service is always worth the investment.
The death of utilities customer service, exaggerated?
  • Articles

The death of utilities' customer service. Has it been exaggerated?

Reports of utilities’ customer service ‘death’ are exaggerated – many still struggle, but some are improving fast with automation.
7-ways-utilities-companies-can-automate-customer-service
  • Articles

7 ways utilities companies can automate customer service

Save hundreds of hours per month and free agents from repetitive tasks
  • eBooks

Fact sheet - why do customers hate call queues?

Understand why customers hate queues and get 5 actionable strategies to improve the waiting experience.
  • eBooks

The State of Customer Service in the Utilities Sector

This whitepaper explores the unique challenges faced by utilities support teams, and the automation strategies some companies are using to slash wait times and operational costs.
  • eBooks

Download your CCaaS buyers' guide 2026

Your step-by-step guide to choosing growth-ready call center platform
  • eBooks

The Hidden Time Killers in Your Call Center

Discover 5 hidden time killers in your contact center - and how to automate them. Save time, cut costs, and boost CX. Download the free ebook now.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
Book your Demo
Linkedin-in Twitter Youtube

© 2024 babelforce GmbH. 

Impressum

Stay informed with news & updates.
Linkedin-in Twitter Youtube

Stay informed
with news & updates.

Subscribe to Our Newsletter and get industry news, guides and expert takes.

Platform

Resources

Company

Legal

Linkedin-in Youtube

© 2025 babelforce GmbH.