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#cctr limitation #2: Hard to check agent availability and skill set before queueing #customersupport… https://t.co/aX8iTlnOps
A new integration for @freshdesk that puts a complete communications platform at the heart of your #custserv is liv… https://t.co/NCh7ClcXei
#contactcenter limitation #1: Companies lack control over the waiting experience and queueing #infographic… https://t.co/wy2H6bVUx0
Integrate the right systems – automate the right processes – let agents control their calls. #cctr #custserv… https://t.co/x5jwQ5dc0R

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