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what do consumers really think of voicebots

What do consumers really think of VoiceBots?

VoiceBots have a mixed reputation. The technology has advanced a lot. But have consumer opinions?
How Do CS Leaders Face a Crisis?

Your customers use Whatsapp... Why doesn't your business?

Is WhatsApp on your radar? More and more companies are embracing WhatsApp as an essential customer service channel.

Customer service automation - how to smash it vs. how to suck at it

80% of customer service organizations will be using AI by the end of next year. Let's talk about what happens when you beat the teething problems...and when you don't.
An illustration of a baseball player next to the title 'How to hit a home run with partial automation'

How hit a home run with partial automation

What does baseball's most impressive comeback have to do with contact center automation? It's all about finding overlooked value.
contact centers in movies how accurate are they

Contact centers in movies - how accurate are they?

If you've ever seen a movie where some of the action's set in a contact center, you've probably thought "that's not realistic!" And you'd be right...or would you?

CCW 2024

babelforce is exhibiting and speaking at Europe’s premier customer dialogue event. Book a chat with us for CCW and get your ticket for free.
Can you reduce calls without frustrating customers?

Can you reduce calls without frustrating customers?

Service quality or service speed? I say – why not both?
Do no-code tools come with big drawbacks?

Do no-code tools come with big drawbacks?

How can you turn non-developers into specialists who can achieve what developers do without accepting some drawbacks? Well to answer that, we need to think about modern kitchens. Yep.
Why automate the first 45s of your calls using AI

Why automate the first 45s of your calls using AI

The question is, what are people normally doing during those 45 seconds? Our benchmark data has the answers.
How Does Optimizing Agent Workflows Benefit Your Business?

How Does Optimizing Agent Workflows Benefit Your Business?

Find out why Uber invested as much as or maybe more in the driver experience than in the customer experience.
Do you fear change or embrace it?

Do you fear change or embrace it?

Will you be happy if nothing changes for your business in the next week? Most people say “yes”. Will you be happy if nothing changes for your business in the next 5 years? Most people say “absolutely not”.
Are you sick of making customers wait on hold?

Are you sick of making customers wait on hold?

Today I’d like to talk about the origin of the most common call center #SLA - 80% of calls answered within 20 seconds.
babelforce platform

babelforce platform

Quality customer service is the factor most aligned with customer retention. But customer expectations are constantly evolving.
Why are call-backs and virtual queueing in IVR so valuable?

Why are call-backs and virtual queueing in IVR so valuable?

“Don’t call us – we’ll call you.” There is one occasion when people actually want to hear that.
The integrations that can save the world

The integrations that can save the world

Pierce Buckley, CEO & Co-founder of babelforce
Phone integration problems with Salesforce

Phone integration problems with Salesforce

The world’s hardest working AI for your Salesforce
Building algorithms with Salesforce and babelConnect!

Building algorithms with Salesforce and babelConnect!

Companies that use Salesforce often have big problems to solve. So when is the answer…letting your sales team build algorithms?
How businesses are getting more from Zendesk for Voice

How businesses are getting more from Zendesk for Voice

Solve phone integration problems and handle calls from within Zendesk, with babelforce.
Phone integration problems with Zendesk

Phone integration problems with Zendesk

Learn how babelforce solves the 3 most common problems with Zendesk telephony integrations: call quality, limited capability, and costs.
The future is in 150 year old tech!

The future is in 150 year old tech!

There are more voice agents now than there were in 2006, the year the iphone was launched. And yet it surprises people that voice agents are still around.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll: