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babelforce x neteleven = joining forces to transform customer service with automation

We are delighted to announce our partnership with neteleven, a leading digital transformation specialist.
why customer service leaders should reinvent the wheel 2

Why customer service leaders SHOULD reinvent the wheel

Innovation must take bigger leaps to keep pace with increasing complexity.
What high profile AI blunders can teach us

What high-profile AI blunders can teach us.

It's a good thing AI can't feel embarrassment, or some of them would never show up to work again.

How Orgadata unified global customer service teams

For Orgadata, customer service *is* customer loyalty. To provide global support, they needed a unified system for all teams.

The VoiceBot AI Cheat Sheet 2024

AI is the most in-demand technology in the world right now. Most businesses assume they could find some kind of value in it – but what?

4 strategies to get more value from Zendesk

Adopting Zendesk is a massive productivity booster; here's how to get even more from Zendesk.

Get the guide to babelforce for Zendesk

Everything you need for outstanding customer service on the phone. Right there in your Zendesk.

Will AI take away jobs? Let's hope so.

The demographic shift towards an older global population will make it harder each year to secure staff.
Automating surveys with voicebots

Your VoiceBot collects feedback on itself!

With babelforce you can integrate feedback surveys into VoiceBot interactions, and show the results in Zendesk.
Dominate inbound call peaks with callbacks

Dominate call peaks with callbacks

Turn a deluge into a manageable workload, and link callbacks with Zendesk tickets.
Agent status synchronization

Agent status synchronization

When you change your status in babelforce, it's reflected in other systems like Zendesk. And it's 2-way.
How ratioparts is building a profit center with babelforce

How Ratioparts is building a profit center with babelforce

Gardening and forestry equipment business Ratioparts needed a way to manage seasonal demand peaks in customer service.
How to automate caller authentication

Automating caller authentication

Learn how our platform can automate caller authentication by checking details against information in Zendesk.
Automating where is my order queries

Automating "Where is My Order" Queries

In this video Artam shows you how WISMO queries can be automated by VoiceBot (with a record saved in Zendesk).
what do consumers really think of voicebots

What do consumers really think of VoiceBots?

VoiceBots have a mixed reputation. The technology has advanced a lot. But have consumer opinions?
How Do CS Leaders Face a Crisis?

Your customers use Whatsapp... Why doesn't your business?

Is WhatsApp on your radar? More and more companies are embracing WhatsApp as an essential customer service channel.

Customer service automation - how to smash it vs. how to suck at it

80% of customer service organizations will be using AI by the end of next year. Let's talk about what happens when you beat the teething problems...and when you don't.
An illustration of a baseball player next to the title 'How to hit a home run with partial automation'

How hit a home run with partial automation

What does baseball's most impressive comeback have to do with contact center automation? It's all about finding overlooked value.
contact centers in movies how accurate are they

Contact centers in movies - how accurate are they?

If you've ever seen a movie where some of the action's set in a contact center, you've probably thought "that's not realistic!" And you'd be right...or would you?
Can you reduce calls without frustrating customers?

Can you reduce calls without frustrating customers?

Service quality or service speed? I say – why not both?

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll: