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  • Articles

Your telecoms vendor could be gone in a year

Financial strain, a fragmented market and lack of innovation threatens the survival of legacy players
  • Events

Botrepreneurs Live: "Is Voice Dead or Are We Just Getting Started?"

In this episode of the Botrepreneurs Live Interviews, Barend Jungerius sits down with Pierce Buckley, CEO & Co-founder of babelforce, to tackle one of the hottest questions in AI and automation: Is voice technology fading into the background, or are we just scratching the surface of its true potential?
  • Customer Stories

How OOWV are scaling their customer support with AI

Top 10 German water company automates 15,000+ meter reading calls over 10 day period with babelforce voicebot.
  • eBooks

How to hack agent productivity with psychology

5 science-backed strategies to help agents be more productive, more motivated, and more likely to stay for the right reasons.
  • Events

CCW 2025 in Berlin

Come join us at Europe’s premier customer 
dialogue event. Book a chat with us for CCW 
and get your ticket for free.
  • Articles

80% of AI Projects Fail - Here's How to Save Yours

How to avoid the 3 most common pitfalls of AI deployment in CX.
Bergfreunde adopts babelforce and reduces AHT by 30 seconds
  • Customer Stories

Bergfreunde's CX evolution with babelforce

Major outdoor retailer reduces AHT by 30 seconds by adopting babelforce as their telephony platform.
  • Events

Conversational AI & Customer Experience Summit

Join babelforce, Zendesk, and Object at the Conversational AI & Customer Experience Summit. We'll discuss the most valuable AI and automation use cases and the orchestration tech that brings it all together.
The chaotic leader's guide to call center harmony
  • eBooks

The chaotic leader's guide to call center harmony

Learn how four real companies have brought simplicity and accuracy to their call centers in the face of rising call complexity.
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  • Articles

Clean a Toilet or Contact Customer Service? Tough Call…

Apparently, time wasting is so aggravating that 41% of people would rather clean a toilet than contact customer service. Here are five methods to stop wasting your customers' time.
  • Events

Breakfast Seminar: AI in Customer Service

Get the answers at our breakfast seminar on 26 September. Experts from Complit, Zendesk and babelforce share their knowledge and experience.
  • Events

Breakfast for CX Champions

Join us at HappiRel, partners and customers for a morning of inspiration and networking.
  • Events

#CXFEST2024 Where the Customer Experience Community meets

Join the ultimate celebration of Customer Experience. We're uniting CX and customer service enthusiasts & teams from around the globe in a natural environment crafted to inspire, connect, and elevate your CX game in a 2-day-2 night extravaganza.
Transforming CX in the Nordics: babelforce and Complit join forces
  • Articles

Transforming CX in the Nordics: babelforce and Complit join forces

We are excited to announce a strategic partnership with Complit, a Crayon Group ASA company and customer service specialist in the Nordic region. 
CX Festival 2024
  • Articles

CX Fest returns to tear up 172 year old work event rulebook

The festival for customer experience professionals is back this September.
Five facts that show voice is here to stay
  • Articles

Five facts that shows voice is here to stay

The oldest service channel is set to continue gaining relevance over the next decade.
babelforce x neteleven = joining forces to transform customer service with automation
  • Articles

babelforce x neteleven = joining forces to transform customer service with automation

We are delighted to announce our partnership with neteleven, a leading digital transformation specialist.
why customer service leaders should reinvent the wheel 2
  • Articles

Why customer service leaders SHOULD reinvent the wheel

Innovation must take bigger leaps to keep pace with increasing complexity.
What high profile AI blunders can teach us
  • Articles

What high-profile AI blunders can teach us.

It's a good thing AI can't feel embarrassment, or some of them would never show up to work again.
  • Customer Stories

How Orgadata unified global customer service teams

For Orgadata, customer service *is* customer loyalty. To provide global support, they needed a unified system for all teams.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
Book your Demo
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