In this post: Effective customer relationship management (CRM) is crucial for any business that wants to scale and succeed. The modern-day customer is more informed
CRMs are an essential part of a modern call center. They are powerful tools that help with productivity by streamlining manual work processes. They also
Call center managers often find themselves pulled in two directions – they have to boost productivity while simultaneously keeping overhead costs down. If productivity does
Creating the right customer experience for clients requires the support of strong call center solutions, which sometimes falls short. Nothing compares to the frustration of
In this post: Most of us use consumer cloud services like Spotify and Google Drive every day. These tools are convenient, reliable, and enable us
A robust and adaptable cloud call center solution is an essential tool for any customer service operation. But – not all solutions are built equally!
Over the past few years, cloud computing has exploded across all industries. Businesses that used to invest heavily in their own IT infrastructure are increasingly
In this post: What does CRM stand for? CRM is short for “Customer Relationship Management”. It’s a piece of call center software that CX teams
In this post: What problems do call center silos create? What causes call center silos? How to solve the call center silo problem Imagine a
A Computer Telephony Integration (CTI) system may be ideal for businesses that need to simplify their processes, but it can also have drawbacks. Security, interoperability,
