Customer Acquisition Cost is a key target for businesses. It also happens to be one area where outbound or blended contact centers can have a
Do you want to keep your customers? Then keep your customers happy. You know how important experience is because you’re a customer. And even if
The topic of personalized customer service has probably crossed your desk at some point. It’s on a lot of people’s minds. (Just short of 90%
In this post: What is TTS? Why does TTS matter in a contact center? What are the benefits of using TTS? What you should know
Post summary CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though
Post summary: Ticketing is no longer optional – it’s a must for any inbound call center A little automation goes a long way, making Helpdesks
Post summary: Practically every call center uses CRM software, but few get the most from it Well-integrated CRM is the cornerstone of the most revolutionary
The modern call center is awash with incredibly sophisticated technology. In fact, ‘lack of tech’ is hardly ever the problem these days. You might even
Sometimes Customer Satisfaction (CSat) scores just will not go up. However you tweak your service – revised scripts, new tools, evolving processes – customers still
Your contact center – no matter how large – has a place in the cloud. Sure, it can be daunting to make the leap. It’s