In this post: What is TTS?Why does TTS matter in a contact center?What are the benefits of using TTS?What you should know about conversational IVRWhat’s great for customers?What’s great for you?Your...
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Post summary CRM strategy extracts incredible value from data you already haveThe contact center isn’t always where CRM strategy is born – even though they do manage most customer relationships!Strong areas...
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Post summary: Ticketing is no longer optional – it’s a must for any inbound call center A little automation goes a long way, making Helpdesks far more versatile With the right mix of...
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Post summary: Practically every call center uses CRM software, but few get the most from it Well-integrated CRM is the cornerstone of the most revolutionary CX and retention strategies Your CRM is only...
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The modern call center is awash with incredibly sophisticated technology. In fact, ‘lack of tech’ is hardly ever the problem these days. You might even be burdened with too many options. But...
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Sometimes Customer Satisfaction (CSat) scores just will not go up. However you tweak your service – revised scripts, new tools, evolving processes – customers still aren’t completely… satisfied. So if it’s not...
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Your contact center – no matter how large – has a place in the cloud. Sure, it can be daunting to make the leap. It’s always daunting to invest in better...
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