per month, per 150k calls
The world's most sophisticated VoiceBot AI
wants to work in your contact center.
Say goodbye to busywork and connect with your customers.
Human agents are here to stay. Empathy, ingenuity, problem solving – these aren’t things you can automate.
What you can automate is data gathering, customer recognition, profile updates, common queries, and more.
That’s full automation for many queries; partial automation for the rest.
In fact, VoiceBot AI enables you to automate up to 90% of common customer service tasks.
Succeed in the
first 45 seconds.
Fact – a sophisticated VoiceBot saves agents 45 seconds per call.
It’s 45 seconds when they’re not combing through a CRM.
It’s 45 seconds when they’re not battling multiple UIs.
It’s 45 seconds when they are listening to customers and finding solutions.
per month, per 150k calls
Increase agent availability
The IVR upgrade your callers want.
46% of customers feel they have to go through too many menu levels to reach a human agent. VoiceBot AI is different. It listens to the caller – understands them – and routes them directly. No unnecessary key presses.
Save time with full and partial automation
In a typical contact center, 75% of all calls are about the same 6 queries. That’s your golden ticket for work that’s easy to automate.
Fully automated interactions
Virtually every businesses has a set of interactions that can be 100% automated. Meter readings, account updates, requests for information; VoiceBot = easy automation.
Partial automation in interactions
Even in the most complex or sensitive interactions, there is plenty of scope for VoiceBot automation. Why ask a person to do something AI can do better?
Intent gathering and handover
Your VoiceBot should be a team player. Gathering the cause of a customer's call, establishing their identity, and handing them to an agent is among the valuable use cases.
Your Customers. Your Way.
The babelforce flow builder allows you to build decision pathing to your own specifications. With a versatile toolkit and pre-built modules, you can create a VoiceBot that's fully prepared for the kinds of inquiries your customers have.
Write your bot’s dialogue responses and insert them into the call flow. Your VoiceBot comes with 70+ languages out of the box, multiple voices, and the option to upload your own vocal recordings.
AI VoiceBot that's fast, effective, and affordable
It’s a strange time in AI. Discover the 4 forces shaping the world and your business.
Wherever you stand on AI, it’s emergence into customer service has already started. Within this decade, most interactions will touch advanced AI components at some stage. Read our guide for a sense check on your AI future.
Multiple speech recognition modes can handle ‘AI assistant’ style voice commands as well as conversational sentences. Transcribed speech can be used to update records, or trigger automations.
Your VoiceBot gets more intelligent the more interactions it has. By accessing its intents database you can teach it to recognise an ever-growing number of customer needs.
Natural Language Understanding
Artificial intelligence allows the VoiceBot to not just listen to customer, but understand them, and act intelligently for a better experience.
Advanced speech synthesis technology allows your VoiceBot to read your pre-written verbal responses in a neutral or gendered voice. You can even include dates, pauses, and emphasis.
Fully Automated Interactions
Partial Interaction within Interactions
Automated Intent Gathering for Agents
Book your Demo
We’re super proud of our No-Code VoiceBot AI. We’d love to show you everything it can do.
During your free demo we’ll:
Show you key features designed to make your agents’ lives easier
Demonstrate how abelforce’s intuitive builder puts contact centre optimisation in your hands
Assess your requirements and recommend your ideal babelforce use case
Answer any questions you might have!